About Amazon.com:
Amazon.com, Inc. is a multinational electronic commerce company headquartered in Seattle, Washington, United States. It is the world's largest online retailer. Amazon has separate websites for the following countries: United States, Canada, United Kingdom, Germany, France, Italy, Spain, Japan, and China. It also provides international shipping to certain countries for some of its products.
Amazon product lines include books, music CDs, videotapes and DVDs, software, consumer electronics, kitchen items, tools, lawn and garden items, toys & games, baby products, apparel, sporting goods, gourmet food, jewelry, watches, health and personal-care items, beauty products, musical instruments, clothing, industrial & scientific supplies, and groceries.
Amazon Values: http://india.amazon.com/ AmazonValues.html
Interview Process at Amazon: http://india.amazon.com/ TypicalInterview.html
Research about Amazon: http://india.amazon.com/ ResearchCompany.html
MORE DETAILS ABOUT INTERVIEW ROUNDS FOR AMAZON
1. APTITUDE TEST
2. EXCEL TEST (Prepare for formulas- Piot Tables, V look ups, Macros)
3. TECHNICAL ROUND (Prepare on definition, Features & uses of online marketing, online services, Online sales, E-commerce)
4. ROLE PLAY ROUND
5
. HR ROUND (Prepare for- Why you switching to amazon?, what are your current company roles and responsibilities?)
Regards,
Pooja
Associate
Job Description:
Local Onsite Support Team is designed
to guide and assist sellers/vendors on amazon.in to ensure offering of a wide
selection of products available on amazon.in at competitive pricing and with
high quality product information. As a part of the Local Onsite team, the
primary role will be providing all reasonable support to sellers/vendors in
improving their capabilities to become a successful seller/vendor on amazon.in.
The role will comprise of assisting the seller /vendor to get well versed with
various Amazon tools and provide on ground support to assess inputs like
catalog, shipment etc., and help them improve their business on amazon.in. The
team will be responsible for helping in undertaking on ground training of new
seller/ vendors. These tasks include, but are not limited to, assisting in
training on populating/procuring catalog content, face to face
interacting/coordinating with the vendors/manufacturers/sellers, identifying
and correcting errors, maintaining records of work received and work performed
etc. In addition to being a support associate grooming sellers/vendor’s to
become self-sufficient on the platform, the individual is expected to take on
larger responsibilities such as initiating and owning process improvement
projects, participating actively in stakeholder calls/meetings etc.
I. Skills
I. Skills
a. Strong written and spoken
communication skills
b. Good working knowledge of MS Office Suite
II. Ability to
b. Good working knowledge of MS Office Suite
II. Ability to
a. Multi task in a fast paced
environment
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
III. Demonstrate
b. Operate in the system with speed and accuracy necessary to meet Amazon standards
c. Handle stressful situations, maintain composure, and communicate clearly with both internal and external stakeholders
III. Demonstrate
a. Passion for Business Development
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
IV. Critical Qualities / Characteristics
b. Strong interpersonal skills
c. Excellent listening skills
d. Excellent data accuracy skills, eye for detail, and commitment to meet deadlines
IV. Critical Qualities / Characteristics
a. Pace of implementation and
consistency in performance
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect - establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements
V. Operations
b. Willingness to take initiatives and additional responsibilities
c. Willingness to travel
d. Commitment and completion factor
e. Peer respect - establish and maintain cooperative working relationships
f. Creative and analytical problem solvers with a passion for operational excellence
g. Identify areas of possible process improvements
V. Operations
a. Meet and interact with Local vendors
on Day-to-Day basis in initial process setup.
b. Flag possible escalation, dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges, lead, and document conference discussions
e. Audit tasks assigned to junior associates and report quality metrics (Senior Associate)
f. Train new staff and give feedback to the training team (Senior Associate)
VI. Experience and Qualifications
b. Flag possible escalation, dive deep to recommend and implement corrective actions
c. Flag any updates received from stakeholders on process to Team Lead/Manager
d. Be part of client calls to raise challenges, lead, and document conference discussions
e. Audit tasks assigned to junior associates and report quality metrics (Senior Associate)
f. Train new staff and give feedback to the training team (Senior Associate)
VI. Experience and Qualifications
a. Bachelor’s degree in any discipline
b. 1 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data c. Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
Basic Qualifications
Bachelor’s degree in any discipline
b. 1 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
c. Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
b. 1 - 4 years of experience in data-driven business operations processes where associates are required to handle large volume of data as part of their daily tasks and take decisions based on analysis of such data
c. Experience working on process improvement processes like Six Sigma, Kaizen etc. is a plus
Preferred Qualifications
Preferred fluency in multiple languages
including Hindi and English
No comments:
Post a Comment