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Wednesday, 21 May 2014

Executive Customer Service

Dear Candidate,

You are receiving this mail because the recruiter considers your profile to be suitable for the following job opportunity posted on Naukri.com.

The details of the job are the following:

Job Synopsis  
 
Executive Customer Service
Company: Info Edge India Ltd.
Experience: 0 to 4 yrs
Salary: INR 1,75,000 - 2,25,000 P.A
Location: Noida
Walk-in details: Date- 14th May, Starting Time: 10 AM

  Job Description  
 
   

Key Responsibility Areas:
Verification of Leads on 99acres.com by extensive calling.
Verifying the requirements of buyer and mapping accurately to the CRM.
Maintaining quality of the calls & database.
Quality :
Maintain Process Compliance
Data Accuracy
Good Call Quality

Key Performance Indicators (KPIs)
Effective Calling : No. of calls made in day v/s verified leads updated
Quality of Calls : High CSAT score on leads shared with clients
High Talk-Time : Maximum talk-time so as to ensure high productivity.
QC Score
Salary: INR 1,75,000 - 2,25,000 P.A
Role: Telesales/Telemarketing Executive/Officer
Role Category: Sales Support
Industry Type: Internet / Ecommerce
Functional Area: Sales, Retail, Business Development
Keywords: Telecalling, Telesales, Telemarketing, Outbound, Client Servicing, Outbound Sales, Outbound Operations, Customer Service, Customer Service / Operations, Telecaller, telesales executive, telecaller female, tele marketing executive

  Desired Candidate Profile  
 
Education: (UG - Any Graduate - Any Specialization) AND (PG - Post Graduation Not Required) AND (Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)

Requirements:
Graduation and/or Post Graduation
0-3 years of Experience in Tele sales, BPOs, Customer Service process. Freshers with good communication skills can also apply.
Candidates looking for grooming in corporate environment.
Must have excellent communication skills.
Exposure to MS Office and Internet.
Ability to work independently and under pressure.
Ready to take challenges.
Willingness to learn and excel.

Interested Candidates can WALK-IN on :

DATE - Wednesday, May 14,2014

TIME - 10.30 AM to 12.30 PM

VENUE- Info Edge India Ltd
(99acres.com)
C133B Sector 2 Noida - 201301 
(Near Sector 15 Metro Station)

Contact Person - Arpit Kapoor

PS : Candidates appeared for interview in last 3 months, Please do not apply again.

  Company Profile  
  Info Edge India Ltd.  
  http://www.infoedge.in  
  Info Edge India Ltd. Info Edge is best described as India's No. 1 internet company. With online classified businesses in recruitment, matrimony, real estate and education, we are the best in helping Businesses and People meet. With strong brands like Naukri.com, 99acres.comjeevansathi.com and Shiksha.com in our portfolio and a host of investments in internet start-ups our expertise in the online domain is unquestionable. We have more than 15 years of experience in the internet business, and hence our management team is experienced and understands this domain inside out. Capitalizing on the huge potential of internet penetration in a growing economy like India, we have had high growth historically and our revenue CAGR over FY 06-11 has been at 31%. We are also a highly profitable company, and our current market capitalization stands at ~INR 3.22 billion. Our superior sales and servicing execution backed with continuous product and engineering innovation has helped us maintain leadership position in the Indian internet industry. An employee base of 2700+ plus associates and a nationwide presence through 48+ company branch offices in 31+ cities in India makes us a notable member in the Indian Information Technology industry  
   
 
Regards,

Arpit Kapoor
Info Edge India Ltd.

http://www.infoedge.in

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