About us:BMC software was founded in 1980, is headquartered in Houston, Texas, USA and operates in more than 70 countries across the world. We are a team over 6800 employees worldwide and with revenues of more than $1.3 billion in the year ended 2003, we are amongst the Top 10 independent software companies. We invest more than 25% of our revenues in R&D and customer support. Our Center of Excellence at Pune, India, was established in August 2001, and today in a little over 2 years, we have crossed the 400 people mark, and we have clear plans to double that strength in the near future.What we do:For more than 20 years, BMC Software has provided award-winning enterprise management solutions for the most complex IT environments spanning enterprise systems, applications, databases, security and service management. BMC Software is a enterprise software product company and we develop and support more than 450 different products and solutions for our customers. Our software solutions are created using some of the latest tools and technologies and are supported on all platforms including distributed systems and mainframes environments.Awards:Besides many industry awards for our products, we have also been named by Fortune magazine as one of
Job Description:-
Assoc/Technical Support Analyst (17470)
Designation:- Technical Support Engineer (product Support on Asp.net & C#)
Job Description:-
Assoc/Technical Support Analyst (17470)
Position Description: BMC is seeking a technically savvy, customer focused Technical Support Analyst. The Technical Support Analyst is responsible for working with customers to diagnose, troubleshoot, debug and resolve product issues of moderate scope. This individual takes ownership of and exercises judgment within defined procedures and practices to determine appropriate actions to resolve customer issues.
Primary Responsibilities:- Ensure customer success and satisfaction by providing solutions to complex technical problems remotely via web and phone support.- Manage product problems through support analysis sessions.- Escalate and work directly with Research and Development to resolve complex support problems- Provide Introductory Training to customers when called upon.- Validates, documents and escalates design, reliability and maintenance problems or bugs. Builds and maintains appropriate test environments. - May review and approve cases according to the escalation procedure. - Prepares for and supports new products within technical area - may include product install and documentation review. - Work on customer support related projects as assigned.- Test resolutions provided by development and package for release to customers.
Position Requirements:
The ideal candidate needs to be willing to work in Night shifts. He / she must have experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems. - Experience debugging with software development tools.- Applications administration and troubleshooting.- Must be a highly motivated, independent and flexible person with strong team directed abilities and a collaborative Whatever it takes attitude.- Ability to duplicate a customer's specific software error in order to define the cause.- Must have strong verbal and written communication skills for technical presentations, product demonstrations, answering technical questions, and customer follow-up.
Technical Requirements: Asp.net and C#
.NET (Asp.net and C#) but versions 2.0 & 3.5
Operating Systems: Windows Server 2003,2008.
Database: MS SQL / Oracle.
Other: Internet Information Services(IIS),Tomcat,
Debugging tools like ADPLUS, pentaho, regmon, debugview,
Communication Skills have to be excellent.
Highly Preferred:
1. Some experience in Software Development: .Net / Java / SQL / ASP / VB / C++ / C
2. Some experience in Software Testing: Java / .Net / Linux / Quality Analyst
BMC is an Equal Opportunity Affirmative Action Employer.
Desired Profile Please refer to the Job description above
Experience 2 - 6 Years
Industry Type IT-Software / Software Services
Role Technical Support Engineer
Functional Area IT Software - Other
Education UG - B.Tech/B.E. - Computers, B.Sc - Computers, BCA - Computers
PG - M.Tech - Computers, MCA - Computers, M.Sc - Computers
DOCTORATE - Doctorate Not Required
Location Pune
Contact HR Team
BMC Software
Website http://www.bmc.com
Job Posted 17 Dec
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