Experience: 1 to 5 yrs. Posted on: 10 Jan
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TECHNICAL SUPPORT ENGINEER
1-5 years
Those who have already appeared for the written test/interview, need not apply again.
Some of the key responsibilities in the role include:
Providing technical support for our clients products
Escalating key technical issues to product teams and following through to completion
Possess immaculate written and oral English language skills with an exceptional attention to detail
Have a minimum of 2-3 years experience in a service led and/or technical environment
Should be comfortable with Night Shift
Be a passionate and active user of technology and the Internet, with advanced skills in Excel and Word
Should be comfortable working with linux environment
Knowledge on networking/security is a plus
To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.
Work in close collaboration with the Team Leader to achieve consistency of service delivery for all customers; as well as ensuring consistency of internal processes and procedures.
Provide an effective and efficient client response service.
Manage a timely and appropriate response to customer enquiries and feedback, ensuring accurate and expert advice is available directly from the Customer Support team, or through referral where necessary
Take ownership of escalated client contacts and ensure follow-through to conclusions
Technical Skills:
LINUX/UNIX
Basic shell scripting and networking knowledge
Knowledge of Java and SQL is a plus.
Database - Oracle, Postgresql is a plus
Desired Skills & Experience:
BS/Btech in Engineering, Computer Science, or related discipline
Experience in a customer-facing role supporting security or enterprise software products, consulting services
Knowledge of load balancing, clustering, and redundancy is a plus
Knowledge of http, web applications, and email servers is a plus
Knowledge of networking and application security is a plus
Knowledge of enterprise databases is a plus
Strong communication and incident management skills
Thinks collaboratively and communicates effectively with customers, partners and people at all levels
Entrepreneurial drive and work ethic, self-motivated, results oriented and demonstrated ability to add value and succeed in a fast paced environment
Ability to think outside the box and willingness to do whatever it takes to get the job done right and within schedule
Good analytical and troubleshooting skills
Team player
Willing to work in shifts
Salary:Not Disclosed by Recruiter
Industry:IT-Software / Software Services
Functional Area:IT Software - Application Programming, Maintenance
Role Category:Admin/Maintenance/Security/Datawarehousing
Role:Technical Support Engineer
Keyskills:L1 SupportL2 SupportApplication Support Production Support Technical Support Engineer tech support technical support executive
Desired Candidate Profile
Education: UG - Diploma - Any Specialization, B.Tech/B.E. - Any Specialization
PG - Any Postgraduate - Any Specialization, Post Graduation Not Required, M.Tech - Any Specialization, Computers, Electronics/Telecommunication, MCA - Computers, M.Com - Commerce
Doctorate - Doctorate Not Required
Please refer to the Job description above
Company Profile
CipherCloud India Private Limited
http://www.ciphercloud.com/
Company Description:
CipherCloud is the market-leading provider of cloud encryption gateways that enable enterprises to securely adopt cloud applications and platforms by eliminating concerns about data security, residency and regulatory compliance. CipherClouds industry acclaimed operations-preserving encryption and tokenization technology secures sensitive information in real time, before it's sent to the cloud, without impacting usability or requiring any change to the application. CipherCloud has been recognized by Gartner as a Cool Vendor in Cloud Security.
CipherCloud has groundbreaking technology, strong market traction, marquee customers, a strong management team and stellar investors to continue to expand market presence and industry leadership. The Company is in the Cloud Security segment, which has emerged as a must have requirement for organizations worldwide, growing several times the software industry rate. Based in the San Francisco Bay Area, CipherCloud is backed by premier venture capital firms including Andreessen Horowitz, Index Ventures, and T-Venture, the venture capital arm of Deutsche Telekom.
CipherCloud has been experiencing an amazing business growth and doubling employees every six month. For more information, visit http://www.ciphercloud.com/ and follow us on Twitter @ciphercloud.
Office Address:
CipherCloud India,
3 Cube Towers,
First Floor,
Whitefields, (enter lane just opposite JayBheri Silicon Towers and then take second left), Near Google office,
Kondapur.
Contact Details
Recruiter Name:Monal Kulkarni
Contact Company:CipherCloud India Private Limited
Address: Suite 2-93/8/ & 2-93/9, Three Cube Towers Whitefields, Kondapur HYDERABAD,Andhra Pradesh,India
Email Address: mkulkarni@ciphercloud.com
Telephone:9000833335
Reference Id:TSE-CC-MK
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