HCL Technologies
Walk-in Details Date-21st June, Starting Time: 11 AM
Designation Walk in @ HCL Comnet for Technical Support Profile on 21st June
Job Description
Technical Global Voice Support profile Openings @ HCL COMNET on 21st June for Gurgaon...
Designation: Technical Analyst/ Sr. Technical Analyst
Job Location- Noida / Gurgaon(Manesar)
Requirement- Business to Business Technical Support Profile
Job Profile:
Minimum 6 months of relevant technical experience is mandatory.
Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Interested candidates can come for the interview on 21st June on the below mentioned venue details:
Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida sec 15 Metro Station.
Timing- 11am-4:00pm
Contact Person- Pragya Kaushik
Kindly carry your resume and photo ID proof
Reference: Pragya Kaushik
Note: Freshers pls do not apply
Thanks & Regards
Pragya Kaushik
HR Team
Desired Profile Please refer to the Job description above
Experience 0 - 3 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Post Graduation Not Required
DOCTORATE - Doctorate Not Required
Location Delhi/NCR(National Capital Region), Gurgaon
Keywords Technical Support, tech process, technical helpdesk, tech profile, technical service desk, semi tech, technical voice, tech support voice, technical profile, TSO, technical associate, it helpdesk, technical support officer
Contact Pragya Kaushik
HCL Technologies Limited
Telephone 0120-4700
Job Posted 20 Jun
Walk-in Details Date-21st June, Starting Time: 11 AM
Designation Walk in @ HCL Comnet for Technical Support Profile on 21st June
Job Description
Technical Global Voice Support profile Openings @ HCL COMNET on 21st June for Gurgaon...
Designation: Technical Analyst/ Sr. Technical Analyst
Job Location- Noida / Gurgaon(Manesar)
Requirement- Business to Business Technical Support Profile
Job Profile:
Minimum 6 months of relevant technical experience is mandatory.
Technical Support to HCL's business clients. He / She will be responsible to provide technical voice support, Resolve Technical or network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations
Responsibilities :-
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate
support teams and follow up until closure.
. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,
and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
. Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,
presentation graphics, database management systems, electronic mail, and communications)
. Troubleshoot client software and basic network connectivity problems
. Identify, evaluate and prioritize customer problems and complaints
. May train users and operators on a limited basis and/or may write training procedures
. Participate in on-going training and departmental development
. Routine maintenance updates with other IT staff and business units
. Provide all required documentation including standards, configurations and diagrams
. Provide knowledge transfer of EUC operations
Interested candidates can come for the interview on 21st June on the below mentioned venue details:
Interview Venue Details:
HCL COMNET LTD:
B-39, Tower B, 4th Floor, Sec-1. Noida
Near by Noida sec 15 Metro Station.
Timing- 11am-4:00pm
Contact Person- Pragya Kaushik
Kindly carry your resume and photo ID proof
Reference: Pragya Kaushik
Note: Freshers pls do not apply
Thanks & Regards
Pragya Kaushik
HR Team
Desired Profile Please refer to the Job description above
Experience 0 - 3 Years
Industry Type BPO / Call Centre / ITES
Role Associate/Senior Associate -(Technical)
Functional Area ITES, BPO, KPO, LPO, Customer Service, Operations
Education UG - Any Graduate - Any Specialization, Graduation Not Required
PG - Post Graduation Not Required
DOCTORATE - Doctorate Not Required
Location Delhi/NCR(National Capital Region), Gurgaon
Keywords Technical Support, tech process, technical helpdesk, tech profile, technical service desk, semi tech, technical voice, tech support voice, technical profile, TSO, technical associate, it helpdesk, technical support officer
Contact Pragya Kaushik
HCL Technologies Limited
Telephone 0120-4700
Job Posted 20 Jun
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